FAQ
– Can I help with the move?
For your safety, we do not allow clients from actively participating in the moving process. We cannot be responsible for injuries or damages that occur because of, or on behalf of, a customer’s or non-customer’s actions.
– What happens if there is damage during the move?
We strive to take care of you throughout every stage of your move. In the unfortunate event that something gets damaged in the process, it is our policy to make sure we address the situation and resolve it in a fair and timely manner.
– How far in advance should I schedule my move?
We recommend scheduling your move as far in advance as possible. The farther out you can plan your move, the greater the availability you will have in choosing a date and time convenient for you. A general rule of thumb is to contact us no later than two weeks in advance of your desired move date. We realize advanced planning is not always possible, and do our best to accommodate last minute customers as well.
– Can the movers arrange the furniture to my liking in my new home?
Absolutely. When we deliver your items to your new home, the movers will work closely with you to make sure all furniture and boxes arrive in the correct rooms. We are happy to arrange and rearrange the furniture exactly as you would like it.
– Can the movers dispose of trash on moving day?
No, we are not equipped to dispose of trash. However, if you wish to have something transported to a waste disposal location, we are able to transport it at the hourly rate, plus any fee imposed by the disposal facility. If possible, talk to your move coordinator prior to moving day to make these arrangements.
SOME TIPS
Save us a parking spot. A shorter walk from your front door to our truck can dramatically reduce the time taken on your job.
Clear your hallways and doors. Making sure the access to your property is as clear as possible means we can focus on moving as fast as possible without dodging obstacles or opening and closing doors.
Make sure you are packed and ready to go. If everything is boxed up as best as you can it reduces the time taken on your job
Questions?
If you have any questions about how to book your move, please get in touch with us by phone, text message or through our contact form. HERE
